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Falcone Automotive Reviews | Call (317) 263-0002 to Experience Our Customer Service

Falcone
Last updated 5 years ago

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  • It is a pleasure that I have the opportunity to write a review for Falcone Subaru. I had first been introduced to them two years ago when I needed someone to look at my older Subaru. The brought me out under the car and had their master technician show me some of the issues and what was needed. At the time I couldn't swallow the bill, but I was incredible impressed by the service. Here we are two years later and I went back to trade in my vehicle and purchase a new Outback. I worked with John Franks who is a great salesman to talk to. At Falcone, they really enjoy working with their customers and you actually feel like an important human being. Normally you have to haggle over the value of the trade-in thinking you're getting a bad deal the whole time, but at Falcone, they show you the screens they are looking at and you come to a mutual understanding of the value of your car based on prices from around the web, the repairs that need to go into it, and the amount of money Falcone wants to make on it. The owner ... the opportunity to write a review for Falcone Subaru. I had first been introduced to them two years ago when I needed someone to look at my older Subaru. The brought me out under the car and had their master technician show me some of the issues and what was needed. At the time I couldn't swallow the bill, but I was incredible impressed by the service. Here we are two years later and I went back to trade in my vehicle and purchase a new Outback. I worked with John Franks who is a great salesman to talk to. At Falcone, they really enjoy working with their customers and you actually feel like an important human being. Normally you have to haggle over the value of the trade-in thinking you're getting a bad deal the whole time, but at Falcone, they show you the screens they are looking at and you come to a mutual understanding of the value of your car based on prices from around the web, the repairs that need to go into it, and the amount of money Falcone wants to make on it. The owner, Bob Falcone, is a very nice man, a little rough around the edges, but incredibly respectful of his customer. I was surprised when he got down on the ground to look under my car at an oil leak...I mean what kind of business owner is willing to get down in the dirt on a cold day to help out a stranger? That's Bob Falcone for you! For Falcone, it's about a relationship. When you purchase a new car from them, that's just day one of a long road. They also don't believe in dealer fees, so there are none. They're not hidden either. How awesome is that! I could go on and on...I have nothing but good things to say about this dealership. They are truly breaking the mold and care about their business. In these tough economic times, they've stepped up to the plate and taken care of the customer (which is why they grew 40% over last year). If you're thinking about going here, do it! Show less

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  • Hours:

  • 9:00 AM to 6:00 PM Monday
  • 9:00 AM to 7:00 PM Tuesday
  • 9:00 AM to 6:00 PM Wednesday
  • 9:00 AM to 7:00 PM Thursday
  • 9:00 AM to 6:00 PM Friday
  • 10:00 AM to 5:00 PM Saturday


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